§ Mr. WebbTo ask the Secretary of State for Work and Pensions, pursuant to his answer to the hon. Member for Stoke-on-Trent, North (Ms Walley) of 16 November 2001,Official Report, column 936W, on SEMA, if he will place in the Library, the IMPACT and Corporate Medical Group's assessments of Medical Services' performance against quality targets; if he will estimate the number of occasions that Medical Services have been required to develop and deliver action plans to improve performance where this fails to reach an acceptable standard; and if he will estimate the number of occasions that his Department has claimed service credits from SchlumbergerSema in each year since the contract was signed. [18225]
§ Mr. Nicholas Brown[holding answer 26 November 2001]: A report on Medical Services' performance against quality targets will be prepared for publication before the parliamentary summer recess, and a copy will be placed in the Library.
Since the contract was signed, Medical Services have been required to develop and deliver one action plan involving all sites, and ten relating to individual Medical Services Centres, to improve performance against service level volume targets.
Service credits for performance against quantitative service level targets have been applied monthly since September 1999. Qualitative and customer service targets have only recently been introduced.