HC Deb 03 December 2001 vol 376 cc110-1W
Mr. Burns

To ask the Parliamentary Secretary, Lord Chancellor's Department how many letters her Department received from right hon. and hon. Members between 20 June and 20 July. [18565]

Ms Rosie Winterton

Information on the volume of correspondence from Members of Parliament received by ministerial agency chief executives, and Departments and agencies and performance in handling them is published annually by the Cabinet Office. The most recent report, covering 2000, was announced by the then Minister for the Cabinet Office on 6 April 2001,Official Report, column 325W. Between 20 June and 20 July 2001, 149 letters were received directly by the Lord Chancellor's Department; however, 27 of these letters were transferred to other Government Departments, and 19 were transferred to agencies of the Lord Chancellor's Department. Of the 103 letters dealt with by the Lord Chancellor's Department 65 per cent. were replied to within the 20 day departmental target.

Mr. Burns

To ask the Parliamentary Secretary, Lord Chancellor's Department how many and what proportion of letters received by his Department between 20 June and 20 July were replied to(a) in under 15, (b) in under 20, (c) in under 30, (d) in under 40 and (e) in over 40 working days. [18585]

Mr. Wills

For general correspondence received at LCDHQ 320 letters were received within the period. 282 (88.1 per cent.) were responded to in under 15 days, 303 (94.7 per cent.) were responded to in under 20 days, 317 (99.1 per cent.) were responded to in under 30 days, 319 (99.7 per cent.) were responded to in under 40 days, one (0.3 per cent.) responded to in over 40 days.

For the Court Service, 565 letters were received within the period. 542 (97.4 per cent.) were responded to in under 15 days, 563 (99.11 per cent.) were responded to in under 20 days, 565 (100 per cent.) were responded to in under 30 days, nil under 40 days, nil over 40 days.

For the Public Guardianship Office, 6,103 letters were received in June. 5,686 (93.2 per cent.) were responded to in under 15 working days. In July 5,063 letters were received, (93.4 per cent.) were responded to under 15 working days.

Further information about PGO response times is not available.

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