HC Deb 23 October 2000 vol 355 c99W
Mr. Ben Chapman

To ask the Minister of Agriculture, Fisheries and Food how many individual lines are operated as part of the touch tone steering system installed at his Department's sites. [134052]

Mr. Morley

The number of lines available to members of the public calling in to MAFF's touch tone steering systems is variable. MAFF adjusts according to business need the number of lines which will at a given time connect callers to MAFF staff, the number of callers who will be put into a queue and the number of callers who may listen to recorded information.

These may be altered on a daily basis.

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