HC Deb 23 October 2000 vol 355 cc75-6W
Mr. Ben Chapman

To ask the Minister for the Cabinet Office how many letters of(a) complaint and (b) approbation have been received with regard to the touch tone steering system installed on her office's public inquiry line. [134050]

Mr. Stringer

There are no records of any letters of complaint or approbation received.

Mr. Ben Chapman

To ask the Minister for the Cabinet Office if the touch tone steering system installed on her office's public inquiry line charges premium rates. [134049]

Mr. Stringer

The system does not charge premium rates.

Mr. Ben Chapman

To ask the Minister for the Cabinet Office what staff savings have been made as a result of the use of the touch tone steering system installed on her office's public inquiry line. [134051]

Mr. Stringer

The system was implemented as an additional service and has, therefore, not resulted in any staff savings.

Mr. Ben Chapman

To ask the Minister for the Cabinet Office what value for money studies have been carried out regarding the touch tone steering system installed on her Office's public inquiry line. [134053]

Mr. Stringer

To date, no value for money studies have been considered necessary for what is, essentially, a simple routing system to different operators.