HC Deb 20 November 2000 vol 357 cc15-6W
Mr. Wigley

To ask the Secretary of State for the Environment, Transport and the Regions what steps he has taken to ensure that better information is made available to the travelling public concerning the cancellation and disruption of train services arising from(a) Railtrack's rail replacement programmes and (b) disruption caused by adverse weather conditions. [138164]

Mr. Hill

On 9 November, the Prime Minister and the Deputy Prime Minister met senior rail industry representatives to discuss progress with the national track recovery plan, including the need to provide better information to passengers during the current disruption to services. Train operators have, among other things, increased staffing on stations and trains by 1,000 and have placed posters on stations and distributed newsletters to passengers setting out service changes. The National Rail Enquiry Service has an extra 200 staff to help at its call centres and the National Rail website ("www.nationalrail.co.uk") is updating travel information three times an hour.

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