§ Mr. MacShane
To ask the Secretary of State for the Environment, Transport and the Regions what recent steps he has taken to improve the quality of the National Rail Inquiry Service. 
§ Mr. Hill
The National Rail Inquiry Service is provided by train operators and administered by the Association of Train Operating Companies (ATOC). It has recently increased staffing levels by 15 per cent. (200 staff) and has introduced a new recorded state—of—the—network information service to provide better information to passengers during the current disruption to rail services.