§ Mr. DarvillTo ask the Secretary of State for the Environment, Transport and the Regions (1) how many successful claims for compensation for actual financial loss were submitted to the Driver and Vehicle Licensing Agency as a direct consequence of the Agency's maladministration during(a) 1997, (b) 1998 and (c) 1999; [122827]
(2) how much compensation was paid to claimants by the Driver and Vehicle Licensing Agency arising from claims for actual financial loss incurred as a consequence of the Agency's maladministration in (a) 1997, (b) 1998 and (c) 1999. [122828]
§ Mr. HillThe information requested is as follows. It covers ex-gratia payments made by the Agency where customers have incurred actual financial loss as a result of delays or errors:
Year Number of cases Amount Paid (£) 1997 262 7,663.73 1998 262 8,529.95 1999 367 121,423.73 1The amount excludes 143 Cases, totaling some £5,521.38 where compensation has been paid for missing indentity documents associated with Photocard Licences. DVLA are in negotiation with the Royal Mail to Seek reimbursement of some of the costs incurred.