§ Mr. AlexanderTo ask the Secretary of State for Northern Ireland what performance targets have been set for Driver and Vehicle Licensing Northern Ireland in 2000–01. [123784]
422Wbetween payments to lawyers representing the families and payments to other lawyers, including Counsel to the Inquiry.
§ Mr. George HowarthFor 2000ߝ01, the following key performance targets have been set for the Agency
Output:1. To dispatch 96 per cent. of registration books for new vehicles in 16 working days from receipt.2. To dispatch 96 per cent. of refunds of vehicle excise duty in 10 working days from receipt.3. To dispatch 96 per cent. of vehicle excise licences in five working days from receipt of postal application.4. To dispatch 96 per cent. of duplicate vehicle registration books in six working days from receipt of applications.5. To dispatch 93 per cent. of all driving licences in nine working days from receipt of applications.6. To dispatch substantive replies to 98 per cent. of written inquiries for information from the drivers and vehicles registers in three working days from receipt.Waiting Times at Local Vehicle Licensing Offices:7. To limit maximum waiting time at Local Vehicle Licensing Offices so that 96 per cent. of customers are attended to within 22 minutes during peak periods (the first eight and the last two working days of each month) and within 10 minutes at other periods.Financial:8. To meet an overall efficiency gain of 2.5 per cent.9. To reduce the unit cost per vehicle excise enforcement case by 0.5 per cent. in real terms compared to 1999–2000.Quality:10. To limit the error rate (errors on any item sent out by the Agency) to a maximum of 0.5 per cent. of total Agency output.