§ Mr. Spellar
Key Targets have been set for the Chief Executive of the DARA for financial year 2000–01. The targets build on the progress already made by the Agency since it formed in April 1999 and are as follows:
Key Target 1—QuantityTo achieve 95 per cent. of the agreed programme of work weighted by value.
Key Target 2—CostTo keep within the approved full operating cost budget, within a tolerance of +1 per cent. while delivering the agreed programmes of work.
Key Target 3—TimelinessTo meet 95 per cent. of the agreed Turn-Round-Times for fixed wing and rotary aircraft within a tolerance of +5 per cent. or five working days, whichever is the greater.
Key Target 4—QualityTo achieve a customer standard index rating of 75 points or higher, made up from:
- A. To achieve 98 per cent. acknowledgement of Customer Concerns within two working days—20 points.
- B. To achieve 95 per cent. of Investigations and Response to Customer Concerns within 56 days or as agreed—40 points.
- C. To achieve a 5 per cent. reduction from the FY99–00 baseline of DARA Attributable Customer Concerns, as a percentage of quantity—15 points.
Key Target 5—EfficiencyEfficiency 1: The development of the appropriate basis and measurement system for reporting efficiency as a Trading Fund—such as an indexed measure of the contribution of DATA to the DLO Lean Support Initiative.Efficiency 2: To achieve a 15 per cent. increase in repayment work revenue from a FY99–00 outturn baseline.