§ Mrs. Dunwoody
To ask the Chairman of the Information Committee what was the total cost of the installation of voicemail in(a) Norman Shaw North and (b) other parliamentary buildings; what performance targets have been set for the operation of the system; and how many performance targets have been missed and on how many occasions in the last 12 months. 
§ Mr. Allan
The Information Committee endorsed the House-wide introduction of the CCTA/Global Crossing Voice Mail service at its meeting of 10 May 1999. The cost of the service in 1999–2000 was around £92,000. The costs cannot be broken down by building as the system is a function of the central parliamentary switchboard which does not require the installation of local equipment.
The day to day performance of the system and associated targets are operational matters for the Head of Telecommunications. I have therefore asked him to respond directly to the hon. Member on the performance of the system against target.