HC Deb 07 March 2000 vol 345 cc629-30W
Mr. Lidington

To ask the Secretary of State for Health how many callers to NHS Direct in November 1999, December 1999, January 2000 and February 2000 were advised(a) to visit an accident and emergency unit, (b) to contact a general practitioner and (c) to call on the emergency services. [112734]

Ms Stuart

[holding answer 2 March 2000]Between November and January, on average 36 per cent. of callers were directed to self-care. During this period, NHS Direct helped to take pressure from other busy NHS services, and directed people to the most appropriate level of care.

The table shows the number of callers from NHS Direct who were advised (i) to visit and accident and emergency unit, (ii) to contact a general practitioner, (iii) to call on the emergency services during November, December and January. The information for February is not available.

CMS member Name of company Nature of interest
Professor J. Chipman SmithKline Beecham Non-personal—research grants
Professor J. Darbyshire SmithKline Beecham Non-personal—support for clinical trials
Professor H. Dargie SmithKline Beecham Personalconsultancy and non-personal—clinical trial
Dr. M. Donaghy SmithKline Beecham Personal—shareholder
Dr. B. Evans SmithKline Beecham Personal—fees and shares
Professor E. Gordon-Smith Pasteur-Merieux Non-personal—research grants
Professor M. Langman Merck Sharpe and Dohme Non-personal—support/research collaborations
Dr. A. MacGowan SmithKline Beecham Personal—consultancy and non-personal—fellowship
Professor B. Park SmithKline Beecham Non-personal—lectureship
Professor J. F. Smyth SmithKline Beecham Personal—occasional meetings and non-personal—clinical trials support
Professor I. Weller SmithKline Beecham Non-personal—trials and study
Professor K. Woodhouse SmithKline Beecham Non-personal—clinical research trials
Merck Sharpe and Dohme Non-personal—clinical research trials

Month Total callers 999 emergency services Accident and emergency General practitioner
November 120,000 2,200 8,500 35,000
December1 213,000 4,600 13,400 72,800
January 262,000 4,500 15,000 85,000
1 December data do not include information from South West London or East Midlands