Interactive Voice Response Systems (Hansard, 22 June 2000)

§ Mr. Ben Chapman
To ask the Minister of Agriculture, Fisheries and Food how many agencies of his Department use interactive voice response systems when dealing with telephone inquiries from the general public. [127121]

§ Mr. Morley
As far as I am able to ascertain, without an expensive investigation, no agency of this Department uses interactive voice response systems in their dealings with the public.

§ Mr. Ben Chapman
To ask the Minister of Agriculture, Fisheries and Food how many telephone lines to his Department used by the general public are responded to by interactive voice response systems. [127120]

§ Mr. Morley
As far as I am able to ascertain, without an expensive investigation, none of the telephone lines in the Ministry that are used by the public are equipped with interactive voice response systems.