§ Mr. PollardTo ask the Secretary of State for Trade and Industry what levels of compensation are available to customers of the Royal Mail's Special Delivery service following the termination of the registered post service. [124727]
§ Mr. Alan JohnsonThere are three levels of compensation available with the Special delivery service:
The service comes with an automatic compensation level of up to £250. For an extra fee of £0.45 compensation of up to £1,000 can be purchased. For an extra fee of £1.35 compensation of up to £2,500 can be purchased. Prices for these services are dependent upon the weight of the item and the level of compensation purchased. A full listing is available on Royal Mail's website, www.royalmail.co.uk.
Customers are also able to purchase Consequential Loss on top of the compensation service. This covers any additional financial loss that is separate to from the actual market value of the item and is due to delay, loss or damage.