Lord Shepherdasked Her Majesty's Government:
When they will publish details of London Underground Limited's peformance in 1999–2000. [HL3634]
§ The Minister of State, Department of the Environment, Transport and the Regions (Lord Macdonald of Tradeston)The below table shows a comparison of London Underground Limited's performance in 1999–2000 to that in 1998–99. It also shows the performance targets that London Underground have been set to achieve by the end of 2000–01.
1998–99 1999–2000 2000–01 target Capacity (train kms run) 61.2 63.1 67.3 [10% increase on 98–99 performance] Reliability (unweighted excess journey time in minutes) 3.15 3.21 3.02 [4% improvement on 98–99] Customer satisfaction measures (average scores out of 100) Train Service 75 75 77 Information 77 77 77 Customer Safety & Security 81 81 83 Staff Helpfulness & Availability 68 70 70 Cleanliness 67 68 69