HC Deb 27 July 2000 vol 354 c800W
Helen Jones

To ask the Minister for the Cabinet Office what performance targets she has set for the Government Car and Despatch Agency for 2000–01. [132832]

Mr. Ian McCartney

I have set the Government Car and Despatch Agency the following key performance targets for the year.


  1. 1. to break even on an accruals basis;
  2. 2. to maintain expenditure and receipts within voted provision.

Efficiency: 3. to increase income per pound of direct labour cost to £2.08.

Quality of Service: 4. (a) to improve customer satisfaction by 2 per cent. against the outturn of the 1999–2000 survey. (b) to identify and address causes of dissatisfaction.

Environmental: 5. to convert to environmentally friendly fuels 50 per cent. of the cars purchased in the year and capable of such conversion.

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