HC Deb 03 July 2000 vol 353 c83W
Mr. Ben Chapman

To ask the Secretary of State for the Environment, Transport and the Regions how many of his Department's telephone lines used by the general public are responded to by interactive voice response systems. [127390]

Ms Beverley Hughes

None of the telephone lines of DETR(c) currently use an Interactive Voice Recognition (IVR) system.

Pursuant to my answer of 22 June 2000, Official Report, column 245W, I have been informed that two of the Department's Agencies—the Driver and Vehicle Licensing Agency (DVLA) and the Driving Standards Agency (DSA)—make limited IVR facilities available to callers not using touch-tone telephones. DVLA has 345 telephone lines and DSA has up to 380 lines that have this facility.

I apologise for the error in my previous answer.