§ Mr. HammondTo ask the Secretary of State for Health what is his target waiting time for calls to NHS Direct to be answered; what measures are in place to monitor waiting times; and what waiting times were being achieved at the latest date for which figures are available. [104777]
§ Ms StuartNHS Direct does not have an explicit target waiting time for all callers by which time their call will be answered.
In November, the latest information available, 81 per cent. of calls were answered within 15 seconds, and calls were answered on average within 25 seconds.