HC Deb 09 February 2000 vol 344 c172W
Ms Ward

To ask the Secretary of State for the Home Department if he will make a statement on changes in the membership of the Immigration and Nationality Directorate Complaints Audit Committee. [109671]

Mrs. Roche

Ms Ros Gardner has been appointed as a new Member of the Complaints Audit Committee to replace Janet Whitaker, who resigned on being made a Life Peer. Ms Gardner runs a consultancy specialising in customer care and complaint handling. She was formerly Manager of the Customer Services Department of Marks and Spencer and was a member of the Cabinet Office's Citizens Charter Complaints Task Force.