HL Deb 01 February 2000 vol 609 c18WA
Lord Faulkner of Worcester

asked Her Majesty's Government:

What they consider to be a reasonable length of time before replies are sent by train operating companies to letters from Members of either House of Parliament. [HL686]

Lord Macdonald of Tradeston

Train operating companies have target response times to complaints from passengers in their Complaints Handling Procedures and their Passenger's Charters. The targets vary between the different companies but the majority aim to reply within 10 working days.