HC Deb 19 April 2000 vol 348 cc548-9W
Mr. Miller

To ask the Secretary of State for Trade and Industry what targets he has set his Department's National Weights and Measures Laboratory for 2000–01. [120295]

Mr. Byers

I have set the National Weights and Measures Laboratory the following quality of service and efficiency targets for 2000–01:

Financial Targets To report a break-even situation in the Income and Expenditure Account 2000–01. To meet the net vote target in 2000–01. To ensure that total overhead costs are less than 55 per cent. of total costs. To increase non-DTI income by 15 per cent.

Operational Targets To complete 90 per cent. of European type approvals within 10 weeks. To complete all European type approvals within an average of seven weeks. To complete 95 per cent. of all calibration jobs (including preparation of certificates) within 18 working days of acceptance of the work and to achieve an average completion time of less than 14 days. To meet 70 per cent. of the milestones by their due date in the work programme agreed between the NMSPU and NWML. 80 per cent. of customers rate NWML's provision of services as satisfactory or better. Questions delegated to the Chief Executive. Chief Executive to reply within 10 working days to all letters from Members of Parliament delegated to him for reply.

I have placed copies of the Corporate Plan in the Libraries of the House.