ONE Service Pilots

HC Deb 25 October 1999 vol 336 cc727-8W

Mr. Healey

To ask the Secretary of State for Social Security if he will make a statement on the progress to date of the ONE service pilots. [93752]

Angela Eagle

The first four ONE pilots were launched as planned in June. They are making good progress in helping people plan ways to become independent, while dealing promptly and accurately with claims to benefit.

A further eight pilots will start on the 29 November. Four will test out the use of Call Centre technology in providing the ONE Service. The other four are led by the Private and Voluntary Sector—they will enable us to test what innovations that they can bring to client services.