§ Jean CorstonTo ask the Secretary of State for Defence what key targets have been set for the Defence Communication Services Agency for 1999–2000. [98609]
§ Mr. KilfoyleThe role of the Defence Communication Services Agency is to provide information transfer services to Defence. The Key Targets for the Agency for the 12 months from 1 April 1999 are
Key Target 1:To achieve a mean 95 per cent. of the performance targets set down in the Services Baseline Document for the timeliness, accuracy and protection of information transfer services except where other specific targets have been agreed with customers.Key Target 2:To commission 90 per cent. of requests for new services on or before the dates agreed with customers.Key Target 3:To restore 95 per cent. of interrupted services classed as operationally urgent within four hours or within other specific periods agreed with customers.Key Target 4:To answer 85 per cent. of calls to DCSA Operator Assistance Centres in UK within 15 seconds.