§ Mr. Mike O'Brien
The need for an integrated Information Technology system in the Immigration and Nationality Directorate (IND) was originally identified in an independent study carried out by Sema Group in 1994, which recommended a programme of computerisation to achieve productivity improvements. During the competition for the contract IND received confirmation of this assessment from each of the three shortlisted service providers, working on-site with full access to officials at all levels. Siemens Business Services proposed the extensive use of electronic imaging of documents. The330W technical feasibility of achieving this was established by visits to reference sites where such systems were already in use.