§ Mr. Miller
To ask the Secretary of State for Defence what key targets have been set for the Pay and Personnel Agency for the financial year 1999–2000. 
§ Mr. Spellar
The Chief Executive of the Pay and Personnel Agency (PPA) is responsible for providing pay and personnel information services for the Ministry of Defence as defined in the agency framework document. During 1999–2000 the PPA will be set the following challenging key performance targets:
- 1. To make 100 per cent. of all payments to staff by the due date (excluding late payments caused by invalid claims or late notification outside the control of the Agency).
- 2. To keep error rates within the following limits:
- 12 per 1,000 payments of weekly industrial pay
- 6 per 1,000 payments of monthly non-industrial pay
- 20 per 1,000 awards of pension
- 15 per 1,000 payments of expenses
3. By 31 March 2000 to implement the action plan established from the customer satisfaction survey. 4. To meet the Department's requirement for implementing agreed pay and grading changes. 5. By 31 March 2000 to complete training of 60 per cent. of all staff in leadership or change management or customer service as appropriate. 6. To achieve Agency IIP accreditation before the end of 1999. 7. To achieve full Y2K compliance of critical systems with revised contingency plans for maintaining business continuity into the next millennium. 371 8. To deliver the financial and organisational objectives resulting from the PPA Efficiency Review and in doing so achieve at least a 15 per cent. reduction in operating costs compared with the 1998–99 cash allocation.