HC Deb 01 February 1999 vol 324 cc469-70W
Helen Jones

To ask the Secretary of State for the Environment, Transport and the Regions what discussions he has had with Virgin Trains on the discounting of void days from punctuality and reliability tables; and if he will make a statement. [68000]

Ms Glenda Jackson

Train operators are entitled to declare days void where they have been unable to run an effective service for the day. For every void day, the operator has to offer one day extension or refund on season tickets. The number of days voided by each train operator will be included in the Franchising Director's next and future quarterly Performance Bulletins. OPRAF are considering how the statistics in the Bulletin can be made to reflect more accurately the experience of passengers.