HC Deb 06 December 1999 vol 340 c371W
Mr. Willetts

To ask the Secretary of State for Social Security if he will list all the social security helplines, with the number of calls received over the latest 12 month period. [99914]

Angela Eagle

The information is in the table.

Number of calls to social security helplines received during the period 1 October 1998 to 30 September 1999
Enquiry line Number of calls
Benefit Enquiry Line 1,200,000
CSA National Enquiry Line 2,857,171
DLA Helpline 5,094,316
Family Credit Helpline 3,546,876
Pensions Direct 751,063
Disabled Person's Tax Credit Information Helpline 98,756
Overseas Telephone Liaison 1
Child Benefit Enquiry Line 2,174,715
War Pensions Helpline 551,767
Winter Fuel Helpline 200,847
CSA Client Helpline 2,919,626
Total 19,395,137
1Figure unavailable