§ Mr. HealeyTo ask the Secretary of State for Education and Employment, pursuant to his answer of 21 April 1999,Official Report, column 557, if he will break down by region the calls received by the New Deal Hotline identifying (a) how many were from clients and how many from employers and (b) how many were (i) compliments and (ii) complaints. [82531]
§ Mr. Andrew SmithThe following table shows a breakdown, by Employment Service Regions, of the number of complaints received from employers and clients through the New Deal Hotline.
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Breakdown of hotline calls: 5 January 1998–26 March 1999 Region Total number of calls received Of which client complaints Of which employer complaints Of which other miscellaneous calls1 London and South East 0 7 0 39 Northern 0 1 2 11 Scotland 0 10 0 148 Wales 0 4 1 13 South West 0 2 0 1 East Midlands and Eastern 0 4 3 144 West Midlands 0 8 1 51 North West 0 9 3 99 Yorkshire and the Humber 0 11 2 152 Total 0 56 12 658 1Other miscellaneous calls include compliments, general inquiries and wrong numbers