Government Departments (Telephone Advice) (Hansard, 21 April 1999)

HC Deb 21 April 1999 vol 329 c601W 601W

§ Mr. Sheerman
To ask the Minister for the Cabinet Office what steps he is taking to improve the quality of advice given to the public by telephone from Government Departments. [80303]

§ Mr. Kilfoyle
The Modernising Government White Paper set out revised service standards for central Government Departments and agencies. These included, for the first time, a commitment to answer telephone calls quickly and helpfully.