HC Deb 22 October 1998 vol 317 cc1168-9W
Mr. Pond

To ask the Parliamentary Secretary, Lord Chancellor's Department how many members of staff on(a) a full-time and (b) a part-time basis are employed to deal with telephone inquiries to the Legal Aid Board for the South East Region. [54065]

Mr. Hoon

The South East Region Area Office has three telephone lines used for Customer Services inquiries. One for legal queries, one for means assessment queries and one for questions relating to finance. The legal line is staffed by a full time receptionist who passes calls to one of eight full time legal caseworkers to take appropriate action. The finance and means assessment lines are each staffed by one full time caseworker.