§ Dr. Lynne JonesTo ask the Minister of State, Lord Chancellor's Department, pursuant to his answer of 28 October 1998,Official Report, columns 159-60, concerning complaints under the Court Service Charter, what analysis has been carried out of the nature of the complaints upheld; and what administrative or other changes this has led to in the Court Service. [59095]
368W
§ Mr. HoonWhere a complaint highlights weaknesses in procedures, changes are made to put these right. Examples of such changes include the introduction of additional checks when registering judgments and new measures to prevent disclosure of confidential information in adoption cases. The Court Service is currently introducing a standardised database to record the number and type of complaints made at its various courts and offices throughout England and Wales.