HC Deb 21 May 1998 vol 312 c479W
Ms Moran

To ask the Secretary of State for Northern Ireland what performance targets have been set for Driver and Vehicle Licensing Northern Ireland in 1998–99. [43350]

Marjorie Mowlam

For 1998–99 the following key performance targets have been set for the AgencyOutput

  1. 1. To dispatch 96 per cent. of registration books for new vehicles in 16 working days from receipt.
  2. 2. To dispatch 95 per cent. of refunds of vehicle excise duty in 10 working days from receipt.
  3. 3. To dispatch 95 per cent. of vehicle excise licences in 5 working days from receipt of postal application.
  4. 4. To dispatch 95 per cent. of duplicate vehicle registration books in 6 working days from receipt of applications.
  5. 5. To dispatch 91 per cent. of ordinary driving licences in 9 working days from receipt of applications.
  6. 6. To dispatch 91 per cent. of vocational driving licences in 9 working days from receipt of applications.
  7. 7. To dispatch 91 per cent. of provisional driving licences in 9 working days from receipt of application.
  8. 8. To dispatch substantive replies to 96 per cent. of written inquiries for information from the drivers and vehicles registers in 3 working days from receipt.
Efficiency
  1. 9. To limit maximum waiting time at Local Vehicle Licensing Offices so that 95 per cent. of customers are attended to within 22 minutes during peak periods (the first 8 and the last 2 working days of each months) and within 10 minutes at other periods.
  2. 10. To meet an overall efficiency gain of 2.5 per cent.
Financial
  1. 11. To reduce the unit cost per vehicle excise enforcement case by 0.5 per cent. in real terms compared with 1997–98.
Quality
  1. 12. To limit the error rate (errors on any item sent out by the Agency) to a maximum of 0.5 per cent. of total Agency output.