§ Mr. SandersTo ask the Secretary of State for Defence what is his Department's average response time to correspondence from members of the public; and how such response times are monitored. [48665]
§ Mr. SpellarI refer the hon. Member to the answer given to him by my hon. Friend the Parliamentary Secretary, Office of Public Service, on 14 July 1998,Official Report, column 159.
§ Mr. Ian BruceTo ask the Secretary of State for Defence what target his Department sets for the maximum time to respond to letters from hon. Members; what proportion of letters meets that target; and what is the average time taken to respond to a letter from an hon. Member. [49847]
§ Mr. Spellar[holding answer 13 July 1998]: I refer the hon. Member to the answer given to him by my right hon. Friend the Chancellor of the Duchy of Lancaster on 13 July 1998, Official Report, column 1.