§ Mr. Edward Davey
To ask the Secretary of State for the Home Department what is the average queuing time for the Public Inquiry Office at the Immigration and Nationality Directorate in Croydon; what is the average time taken to answer(a) telephone inquiries and (b) inquiries by letter to the Immigration and Nationality Directorate in Croydon; and if he will make a statement. 
§ Mr. Mike O'Brien
During the last quarter of 1997, the average time for a case to be decided in the Croydon Public Inquiry Office was 5 hours 30 minutes and, for telephone inquiries to the Telephone Inquiry Bureau to be answered, 3 minutes and 24 seconds. A sample of 2,370 letters of inquiry between June and September 1997 showed that in 92 per cent. a full or holding reply had been given within the target of 20 working days.