§ Mr. Brake
To ask the Secretary of State for the Environment, Transport and the Regions how many complaints were received by the rail users' consultative committees about the services provided by Virgin Trains during(a) the quarter ended 31 December 1997 and (b) the equivalent period in 1996. 
§ Ms Glenda Jackson
The Rail Users' Consultative Committees' complaints figures for the quarter ending 31 December 1997 are currently being collated by the Central Rail Users' Consultative Committee. I will write to the hon. Member when the figures requested are available and will place a copy of my letter in the Library of the House.
The complaints figures requested for 1996 are not available. Virgin Trains did not commence operation of passenger rail services until 5 January 1997.