§ Ms KeebleTo ask the Secretary of State for Social Security when the current study of the Child Support Agency literature will be complete; and when the revised material will be produced. [26212]
§ Mr. Keith BradleyWe expect the Child Support Agency to provide an efficient and effective service to all its clients.
The administration of the Child Support Agency is a matter for the Chief Executive, Mrs. Faith Boardman. She will write to the hon. Member.
Letter from Faith Boardman to Ms Sally Keeble, dated 4 February 1998:
I am replying to your Parliamentary Question to the Secretary of State for Social Security about the current study of Child Support Agency literature.The current study is examining the Agency's most frequently used literature. It is due to be completed by April 1998 when it will make recommendations on the future development and review of all Agency literature. To date, it has reviewed and simplified around 60 forms and leaflets in accordance with Plain English standards and 16 key forms have been awarded the Plain English Campaign's Crystal Mark. Some forms have also been amalgamated.Offices are already using the new revised literature as stocks of existing literature become exhausted. It is not possible therefore to give specific dates when the new literature has been or will be used.I hope this is helpful.