Employment Tribunals Service

HC Deb 30 April 1998 vol 311 c240W

Jane Griffiths

To ask the President of the Board of Trade what targets she has set her Department's Employment Tribunals Service for 1998–99. [40802]

Mrs. Beckett

I have set the Employment Tribunals Service the following quality of service targets for 1998/99 in respect of its tribunals activities. These are in addition to achieving an efficiency improvement of 3% over 1997/98.

Hearing Targets Proportion of single industrial tribunal cases to be brought to a first hearing within 26 weeks; 85%. Proportion of single industrial tribunal cases to be brought to a first hearing within 26 weeks: minimum to be achieved by all offices; 65%.

Decision Targets Proportion of industrial tribunal decisions issued within 4 weeks of final hearing; 85%.

Appeals Proportion of appeals to the Employment Appeal Tribunal registered for preliminary hearing ready for listing within 6 weeks; 90%.

User Satisfaction Surveys Proportion of industrial tribunal users expressing satisfaction in surveys with the service offered; 80%.