§ Jane Griffiths
To ask the President of the Board of Trade what targets she has set her Department's Employment Tribunals Service for 1998–99. 
§ Mrs. Beckett
I have set the Employment Tribunals Service the following quality of service targets for 1998/99 in respect of its tribunals activities. These are in addition to achieving an efficiency improvement of 3% over 1997/98.
Hearing TargetsProportion of single industrial tribunal cases to be brought to a first hearing within 26 weeks; 85%.Proportion of single industrial tribunal cases to be brought to a first hearing within 26 weeks: minimum to be achieved by all offices; 65%.
Decision TargetsProportion of industrial tribunal decisions issued within 4 weeks of final hearing; 85%.
AppealsProportion of appeals to the Employment Appeal Tribunal registered for preliminary hearing ready for listing within 6 weeks; 90%.
User Satisfaction SurveysProportion of industrial tribunal users expressing satisfaction in surveys with the service offered; 80%.