§ Mr. Fitzpatrick
To ask the Secretary of State for Northern Ireland what performance targets have been set for the Construction Service in 1998–99. 
§ Marjorie Mowlam
For the 1998–99, the following performance targets have been set for Construction Service.
Quality of Service1. To achieve a 90 per cent. compliance in customer assessment of Agency performance against Service Level Agreements.2. To obtain a 90 per cent. positive response in customer assessments on project work.3. To place 80 per cent. of orders in response to requests for maintenance work within 7 days.4. To place 75 per cent. of order in response to requests for supplies work within 7 days.5. To respond to 85 per cent. of customer advisory inquiries within 6 weeks.
Efficiency6. To achieve 3 per cent. efficiency gains on running cost expenditure.7. To ensure that actual costs as a percentage of agreed target costs on project work do not exceed the agreed percentage.8. To ensure that staff costs as a percentage of construction spend for maintenance work do not exceed the agreed percentage.9. To ensure that staff costs as a percentage of construction spend for supplies work do not exceed the agreed percentage.
Financial Performance10. To maintain expenditure within cash limits and to approved budgetary plans.11. To recover the full cost of Agency operations from customers.