§ Mrs. Beckett
I have set Companies House the following targets for the 1998/99 year:
Operational Targets241WTo process 97% of statutory documents within 5 days of receipt at Companies House.To achieve, on average, a monthly compliance rate for accounts submitted of 95%.To ensure that a minimum of 98% of fiche provided to customers is error free.To ensure that there is a minimum of 95% error free work in current processing.To answer 90% of all incoming telephone calls within 20 seconds.
Questions Delegated to the Chief ExecutiveThe Chief Executive to reply within 10 days to all letters from Members of Parliament delegated to him for reply.
Complaints HandlingTo clear up 95% of complaints within 10 days.
Financial TargetsTo maintain a cost reduction target of 3% on document registration.To achieve taking one year with another, a 6% average rate of return based on the operating surplus expressed as a percentage of average net assets.