HC Deb 27 April 1998 vol 311 c56W
23. Mr. Baldry

To ask the Secretary of State for Social Security if she will make a statement on the number of staff employed by the Child Support Agency. [38502]

Mr. Keith Bradley

The Child Support Agency currently employs 9,109 full time and part time staff. Over 8,000 are permanent with the remainder made up of fixed term contract and casual staff.

Currently fewer than 1 in 20 of the Agency's field staff have face to face contact with the public. However, the Agency is reorganising itself over the next year to make more staff available for front-line work; to improve telephone contact with customers; and to increase face to face contact.