§ Mr. Worthington
The Northern Ireland Child Support Agency will publish its revised Charter today. Copies will be placed in the Library.
The Charter aims to provide prospective and existing clients with information that will advise them of the Agency's commitment to providing a high quality service. The main aims of the Charter are to provide information about:
- the standards of service that parents and employers can expect.
- how to get further advice.
- how to make comments or complaints about the service.
- information on the current level of performance.
The revised Charter promotes the Agency's commitment to continuously improving service standards and providing the best possible service to clients. The new service standards are based on the Agency's continued experience and listening to what people have to say. The Charter has been plain English tested and Crystal Mark approved.