HC Deb 21 March 1997 vol 292 cc998-9W
Dr. Wright

To ask the Secretary of State for Scotland (1) if he will list those national citizens charters which(a) provide complaints procedures in line with recommendations of the complaints task force and (b) provide financial compensation for users when particular standards have not been met; and if he will publish for each the figures for compensation paid out in each financial year since the charter was implemented; [21798]

(2) how many citizens charters adopted by national public services (a) have their performance indicators validated and verified by an external body and (b) specify enforceable rights for particular standards of service; and if he will identify those services under (a) and (b); [21805]

(3) how many of the national citizens charters are available (a) in an appropriate form for the visually impaired and (b) in two or more languages other than English; and if he will identify those charters under (a) and (b); [21814]

(4) if he will list all national citizens charters, indicating which involved consumer consultation in(a) the setting of their performance standards and(b) their preparation. [21800]

Mr. Michael Forsyth

I shall write to the hon. Member and arrange for a copy of the letter to be placed in the House Library.