Dr. Tony Wright
To ask the Chancellor of the Duchy of Lancaster if he will extend the complaint and redress provisions of the citizens charter to the Post Office.
§ Mr. Kilfoyle
Both Royal Mail and Post Office Counters Ltd. already produce documents under the Charter which set out what customers can expect when they use the Post Office's services and what to do if something goes wrong, including details of available compensation. We are, however, committed to 527W re-launching the programme of charters and, in this context, officials will be meeting the Post Office next month.