§ Dr. Marek
To ask the Secretary of State for the Environment, Transport and the Regions when he last reviewed with(a) London Regional Transport, (b) London Buses and (c) London Underground their compliance with the recommendations of the Wilcox committee report on the handling of complaints. 
§ Ms Glenda Jackson
My right hon. Friend has not undertaken such a review. London Transport handles complaints using established procedures which are broadly consistent with the recommendations of the citizen's charter task force.