HL Deb 01 July 1997 vol 581 c13WA
Lord Evans of Parkside

asked Her Majesty's Government:

Public Record Office
Key Performance Indicators and Targets 1997–98
Indicator Target
Unit costs of key activities:
(a) record accessions; Reduce by 37.551 to £1.68.
(b) providing record storage space per linear metre; Limit increase to 0.931, i.e. to £67.52.
(c) making documents available to users per document; Reduce by 23.381 to £3.90.
(d) providing Census reader services per reader visit; Reduce by 17.681 to £4.33.
(e) providing document reader services per reader visit; Reduce by 16.951 to £37.24.
(f) providing remote user information services per contact. Reduce by 42.101 to £26.38.
Backlog of records reported by departments as being over 30 years old and awaiting review. Reduce by 1,200 metres.
The timely destruction of records not worthy of preservation. Departments to have in place key features of records management, as specified in the PRO Manual of Records Administration.
Provision of acceptable storage conditions i.e. meeting the preservation and environmental standards recommended by BS 5454: 1989 Recommendations for storage and exhibition of documents (BSI 1989). Increase the proportion of records stored to the standards from 87.851 to 88.121.
Management efficiency in running support services and projects. Reduce the running costs of the Office's support services as a proportion of overall running costs from 9.81 to 9.011.
Quality of Service
Citizen's Charter Standards. Achieve the Charter Standards Targets.
Performance in achieving specified milestones towards strategic objectives. I. Carry out the quinquennial agency review of the office and implement its agreed recommendations to the required timetable.
II. Extend the office's opening hours by 291.
III. Increase revenue by 131 against the 1996–97 target.


Fuller details of the agency's targets are given in its business plan, which is available from the Public Record Office.

1Per cent.