§ Mr. Keith Bradley
We expect the Child Support Agency to provide an efficient and effective service to all its clients throughout the child support assessment process.
The Secretary of State has asked the Child Support Agency to improve the telephone service it offers to its customers. To do this the Agency plans to employ staff to work a wider more flexible range of working patterns over six days a week. This will provide more opportunities for customers to contact the Agency and 136W vice versa, and will enable the Agency to deliver a better standard of customer service through greater use of the telephone and faster throughput of cases.