§ Mr. TimmsTo ask the Chancellor of the Exchequer what proportion of local tax offices are meeting their performance targets for dealing with(a) personal callers, (b) telephone calls, (c) repayment claims and (d) correspondence. [17890]
§ Mr. JackThe Inland Revenue does not publish its performance against annual targets until results covering the full period are available and appropriate validation and checking of figures has been carried out.
Based on latest provisional figures, most local tax offices are currently on course to meet or exceed their annual targets for personal callers and telephone calls, but are unlikely to achieve their correspondence targets. The claims target applies only to specialist repayment offices, which are on course to meet or exceed this target.