§ Mr. Chidgey
To ask the Secretary of State for Transport how many complaints have been received about the routing guide recently published by the franchising director and the Rail Regulator. 
§ Mr. Watts
[holding answer 18 November 1996]Since the routing guide became operational on 29 September, 36 complaints have been received by my Department, the Office of Passenger Rail Franchising and the Office of the Rail Regulator. The guide has been improved experimentally for a period of eight months, and may be amended in the light of experience.