HC Deb 13 May 1996 vol 277 c371W
4. Mrs. Helen Jackson

To ask the Deputy Prime Minister what assessment has he made of the effectiveness of the citizens charter. [27667]

Mr. Willetts

The key criterion for evaluating the effectiveness of the citizens charter is improvement in the standards and responsiveness of public services. A full account of this is set out in last year's charter White Paper "The Citizen's Charter: The Facts and Figures".