The Earl of Dundonald
asked Her Majesty's Government:
What performance targets have been set for the Ordnance Survey Executive Agency in the year 1996–97.
The Minister of State, Department of the Environment (Earl Ferrers)
The following performance targets have been set for Ordnance Survey in 1996–97:
- 1. To recover at least 83 per cent. of the costs incurred by the agency.
- 2. To ensure that by 31st March 1997, 96 per cent. of existing major details is surveyed and available to customers in the National Topographic Database at any one time. The target will increase to 99 per cent. by the year 2000.
- 3. In order to provide a quality service to customers, to despatch products in response to orders as follows:
- 95 per cent. of all Land-Line digital map units within six working days;
- 90 per cent. of small scale maps within five working days.
4. To increase by 5 per cent. the annual revenue earned per member of staff employed.
These targets, some of which are being incrementally increased, are closely associated with the key corporate aims of Ordnance Survey and demonstrate the agency's continuing commitment to customers and to improved value for money for all its stakeholders.