§ Mr. Flynn
To ask the Secretary of State for Transport how many calls have been made to the Highways Agency information line in each month since September 1995 on the subject of(a) cones and (b) other matters; and what was the average cost to the agency for each call in each category. 
§ Mr. Watts
The number of calls that have been received in the Highways Agency information line since September 1995 are as follows. The Highways Agency's records distinguish between(a) complaints covering a range of issues on roadworks and (b) general inquiries about roadworks.
Complaints Inquiries Totals October 485 650 1,135 November 331 746 1,077 December 158 356 514 January 166 65 231 February 105 406 511 1,245 2,223 3,468
The Highways Agency does not keep a separate record of costs by category. The average cost to the agency for each call is about £2.50.